Frequently asked questions
Bank accounts
How can I get my account balance?
Go to a branch and pick up an information request form. Fill it in, indicating your name, account number, current date and the period for which you would like information. Then hand it in to your receptionist or manager.
The Golden Bank also offers you electronic solutions through which you can access your balance.
Is it possible to receive a transfer to my savings account from outside Cemac?
YES, this operation is possible
Can I make withdrawals from my savings account?
YES, just like a checking account, a savings account is a demand deposit account that allows the client to make withdrawals at their convenience.
What does the 10,000FCFA deposited when I opened my savings account represent?
This is the minimum deposit remaining in the account. It will only be returned to the customer when the account is closed.
How long does it take to process a cheque remittance?
The processing time for a check deposit varies depending on the bank of the check issuer. If it is a check drawn on Golden Bank, the processing time is 24 hours (account to account). However, if it is a check drawn on another bank, the clearing time will vary between 48 and 72 hours, depending on the time the check is presented.
Bank cards
What do I do if my card is blocked?
Please Contact Your Account Manager or the Card Services Department.
What do I do when my card expires?
Please Contact Your Account Manager or the Card Services Department.
What do I do if my card is swallowed or lost?
Lost Card: If you have lost your card, contact customer service immediately to block it.
Swallowed Card: If your card has been swallowed by an ATM, approach the card services manager at the branch where the incident occurred to retrieve your card.
What is the withdrawal limit on a transaction card?
The withdrawal limit varies depending on the type of card. For more information, please contact your account manager or the card services department.
Personal loans
What are the conditions for obtaining an overdraft?
Please contact your account manager for a solution tailored to your income.
Remote banking products
How is the confidentiality of my personal information guaranteed?
Everything is done to secure your remote operations. The latest encryption and authentication technologies are used to ensure the confidentiality and integrity of data exchanged over the Internet.
What do I do if a transaction fails but I've been debited?
Please Wait 24 to 72 Hours Before Making a Claim
If you encounter an issue, wait 24 to 72 hours before claiming with your account manager or the card services department.
Usually, these issues resolve themselves.
How do I cancel a transfer?
You cannot cancel a completed transfer once the payment has been received by the beneficiary.