{"id":4944,"date":"2024-03-17T21:17:16","date_gmt":"2024-03-17T21:17:16","guid":{"rendered":"https:\/\/africagoldenbank.com\/faq\/"},"modified":"2025-09-22T03:10:59","modified_gmt":"2025-09-22T03:10:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/africagoldenbank.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.24.2″ _module_preset=”default” da_disable_devices=”off|off|off” locked=”off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_nextend_smart_slider_3_fullwidth slider=”69″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_nextend_smart_slider_3_fullwidth][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”12px|||||” da_disable_devices=”off|off|off” locked=”off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||6px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#344573″ text_font_size=”24px” custom_margin=”||10px|||” global_colors_info=”{}”]<\/p>\n

Frequently asked questions<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/africagoldenbank.com\/wp-content\/uploads\/2024\/04\/tiret-titre-agb.png” title_text=”headline-agb” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”16px” custom_margin=”||13px|||” custom_padding=”|||10px|false|false” border_width_left=”5px” border_color_left=”#344573″ global_colors_info=”{}”]<\/p>\n

Bank accounts<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#344573″ open_toggle_background_color=”#ededed” closed_toggle_background_color=”#FFFFFF” toggle_icon=”C||divi||400″ icon_color=”#000000″ _builder_version=”4.25.1″ _module_preset=”default” toggle_text_color=”#0c0c0c” body_text_color=”#000000″ hover_enabled=”0″ border_color_all=”#b7b7b7″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”How can I get my account balance?” open=”on” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” sticky_enabled=”0″]<\/p>\n

Go to a branch and pick up an information request form. Fill it in, indicating your name, account number, current date and the period for which you would like information. Then hand it in to your receptionist or manager.<\/p>\n

The Golden Bank<\/strong> also offers you electronic solutions through which you can access your balance.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is it possible to receive a transfer to my savings account from outside Cemac?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”off” sticky_enabled=”0″]<\/p>\n

YES, this operation is possible<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I make withdrawals from my savings account?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”off” sticky_enabled=”0″]<\/p>\n

YES, just like a checking account, a savings account is a demand deposit account that allows the client to make withdrawals at their convenience.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What does the 10,000FCFA deposited when I opened my savings account represent?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”off” sticky_enabled=”0″]<\/p>\n

This is the minimum deposit remaining in the account. It will only be returned to the customer when the account is closed.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to process a cheque remittance?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”off” sticky_enabled=”0″]<\/p>\n

The processing time for a check deposit varies depending on the bank of the check issuer. If it is a check drawn on Golden Bank, the processing time is 24 hours (account to account). However, if it is a check drawn on another bank, the clearing time will vary between 48 and 72 hours, depending on the time the check is presented.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”16px” custom_margin=”||13px|||” custom_padding=”|||10px|false|false” border_width_left=”5px” border_color_left=”#344573″ global_colors_info=”{}”]<\/p>\n

Bank cards<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#344573″ open_toggle_background_color=”#ededed” closed_toggle_background_color=”#FFFFFF” toggle_icon=”C||divi||400″ icon_color=”#000000″ _builder_version=”4.25.1″ _module_preset=”default” toggle_text_color=”#0c0c0c” body_text_color=”#000000″ hover_enabled=”0″ border_color_all=”#b7b7b7″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What do I do if my card is blocked?” open=”off” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” sticky_enabled=”0″]<\/p>\n

Please Contact Your Account Manager or the Card Services Department.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What do I do when my card expires?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”off” sticky_enabled=”0″]<\/p>\n

Please Contact Your Account Manager or the Card Services Department.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What do I do if my card is swallowed or lost?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”off” sticky_enabled=”0″]<\/p>\n

Lost Card:<\/strong> If you have lost your card, contact customer service immediately to block it.<\/p>\n

Swallowed Card:<\/strong> If your card has been swallowed by an ATM, approach the card services manager at the branch where the incident occurred to retrieve your card.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the withdrawal limit on a transaction card?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”on” sticky_enabled=”0″]<\/p>\n

The withdrawal limit varies depending on the type of card. For more information, please contact your account manager or the card services department.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”16px” custom_margin=”||13px|||” custom_padding=”|||10px|false|false” border_width_left=”5px” border_color_left=”#344573″ global_colors_info=”{}”]<\/p>\n

Personal loans<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#344573″ open_toggle_background_color=”#ededed” closed_toggle_background_color=”#FFFFFF” toggle_icon=”C||divi||400″ icon_color=”#000000″ _builder_version=”4.25.1″ _module_preset=”default” toggle_text_color=”#0c0c0c” body_text_color=”#000000″ border_color_all=”#b7b7b7″ global_colors_info=”{}”][et_pb_accordion_item title=”What are the conditions for obtaining an overdraft?” open=”on” _builder_version=”4.24.2″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” sticky_enabled=”0″]<\/p>\n

Please contact your account manager for a solution tailored to your income.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”16px” custom_margin=”||13px|||” custom_padding=”|||10px|false|false” border_width_left=”5px” border_color_left=”#344573″ global_colors_info=”{}”]<\/p>\n

Remote banking products<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#344573″ open_toggle_background_color=”#ededed” closed_toggle_background_color=”#FFFFFF” toggle_icon=”C||divi||400″ icon_color=”#000000″ _builder_version=”4.25.1″ _module_preset=”default” toggle_text_color=”#0c0c0c” body_text_color=”#000000″ hover_enabled=”0″ border_color_all=”#b7b7b7″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”How is the confidentiality of my personal information guaranteed?” open=”on” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” sticky_enabled=”0″]<\/p>\n

Everything is done to secure your remote operations. The latest encryption and authentication technologies are used to ensure the confidentiality and integrity of data exchanged over the Internet.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What do I do if a transaction fails but I’ve been debited?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”off” sticky_enabled=”0″]<\/p>\n

Please Wait 24 to 72 Hours Before Making a Claim<\/p>\n

If you encounter an issue, wait 24 to 72 hours before claiming with your account manager or the card services department.<\/p>\n

Usually, these issues resolve themselves.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I cancel a transfer?” _builder_version=”4.25.1″ _module_preset=”default” body_text_align=”justify” hover_enabled=”0″ global_colors_info=”{}” toggle_font=”|600|||||||” toggle_text_align=”justify” toggle_font_size=”14px” closed_toggle_font=”|700|||||||” closed_toggle_text_align=”justify” open=”off” sticky_enabled=”0″]<\/p>\n

You cannot cancel a completed transfer once the payment has been received by the beneficiary.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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